Responsible Gambling

Keep play in its place

Treat gambling as entertainment, not as a way to make money. Do not chase a loss by trying to win it back. Decide your own spending and time limits before you play, and stay within them.

Gambling should not interfere with work, family life or everyday duties. Never stake more than you can cover if it is lost. Take regular breaks, especially if play stops feeling enjoyable.

Is gambling affecting you?

Ask yourself these questions honestly:

• Is gambling getting in the way of your work?
• Has it caused arguments with family or friends?
• Do you return to gambling mainly to recover losses?
• Have you borrowed money so that you could gamble?
• Do you treat gambling as a source of income?
• Is it hard for you to limit how much or how often you play?

If you answer yes to most of them, consider taking action before gambling has a greater effect on your life.

Which controls can you request?

Customer Support can help you set gambling limits. You can also ask for self-exclusion. Self-exclusion locks your account for at least 6 months, and we send you no promotional material while it lasts.

Send the request by e-mail from the address registered to your account. It takes effect within 24 hours after we receive it. If you want a shorter pause, Customer Support can also give you a cooling-off period of 7 days.

You may want to request self-exclusion from other gambling operators where you hold an account as well.

How can adults protect minors?

You must be at least 18 and must also meet the legal gambling age where you live. Parents and other adults can reduce access by children with a few practical steps:

• protect computers, phones and tablets with passwords
• do not leave a device unattended while your account is open
• keep account details and payment cards out of children's reach
• avoid saving account passwords on shared devices
• use filtering software to block access by minors

Where can you find independent help?

These organisations support people who experience gambling problems:

• Gamblers Anonymous
• Gambling Therapy